Oh no! There's another leaky pipe, a broken window, or a rip in the carpet of your rental property. It seems like there's always something that needs fixing. We know, owning a rental property can be hard work. And one of the biggest challenges a property owner will face is staying on top of property maintenance. Maintenance is a very important part of property management, because your tenants rely on the property owner to ensure that the unit they're renting is safe and functional. If problems with the unit arise, it is the owner’s responsibility to handle them quickly and efficiently. Without an organized system in place, trying to address the maintenance needs of one or more tenants can quickly become overwhelming.
Palomar Property Services has in place a proven plan of action to assess and address all maintenance issues that may arise in the properties we manage, alleviating stress and providing peace of mind to our property owners and tenants.
Step 1: Reporting the Problem
You could take phone calls from tenants on your personal line, at all hours of the day or night, with no means to record the details of the interaction, or no plan in place for repairs. Or you could count on Palomar Property Services. We require tenants to report all maintenance issues online via our Tenant Portal or via email, to our property managers. This way, all maintenance requests are in writing and easily documented. And Palomar Property Services guarantees our assessment of, and response to these maintenance issues by the next business day. Plus, we provide a 24/7 emergency line for reporting issues that need immediate attention.
Step 2: Assessment of the Problem
Once maintenance requests are received, our property managers are experts at discerning the severity of a reported maintenance issue. Whether it’s an emergency, an urgent matter, or simply routine maintenance, we have a plan for it.
Anything related to the property under lease that is a threat to life, health or the property, is considered an emergency. If the situation is life threatening, we instruct our tenants to call 9-1-1 immediately and report to us after the situation is under control and the authorities are on the scene.
Some examples of severe emergencies that require our immediate attention: fire, flood, sewage back-ups, gas odors, roof leaks, lightning strike, broken water pipes, no heat when the outside temperature is below 45 degrees, no air-conditioning when the outside temperature is over 90 degrees for more than 4 hours, a fallen tree onto the house, etc.
Urgent Maintenance Issues:
Anything that can wait until morning, and is not considered threatening to life, health or property, or warranting a 9-1-1 call, but should be handled quickly, is considered urgent. Non-emergency, but urgent issues that require our attention include but are not limited to non-emergency heating and air conditioning issues, broken windows, plumbing repairs, appliance repairs, loose railings, electrical issues, etc. While these issues are certainly inconvenient, uncomfortable, and exasperating, they are not emergencies. These items will be repaired during the normal business days and times and at the regular service rates.
This typically includes minor items, but those that still need repair, such as leaky faucets, fence repairs, garage door openers, etc.
No matter what type of maintenance your property requires, Palomar Property Services can handle it.
Step 3: Making the Necessary Repairs
Once our property managers have determined the type of maintenance that is needed, and how quickly it is required, we can assign the repairs to one of our pre-screened vendors. We exclusively work vendors that hold appropriate licenses and carry insurance. We give our tenants adequate notice in advance of entering the property to complete the repairs, as agreed upon in the lease. We ensure that maintenance issues are addressed satisfactorily by requiring our vendors to submit before and after pictures of repairs, and we ask that a satisfaction survey be filled out by our tenants after the repair is completed, to ensure the highest quality work. We're happy to work with our property owners regarding their preferred vendors, and can report maintenance issues and repairs to you via the method of your choosing.
With our proven approach to assessing and addressing any and all property maintenance issues that may arise in the properties we manage, Palomar Property Services is here for you, making property ownership hassle free.
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