A: We do not “hold” properties. Upon approval of an application, a security deposit will be requested and a lease will be sent for your signature. Once the lease has been signed, and the security deposit received, the property is officially yours.Once you pay a deposit and sign the lease, you have committed to rent the property. If you fail to move in as agreed, you will forfeit the deposit. The forfeited deposit pays the owner for holding the property for you. You should not pay a deposit unless you are sure you are going to move in.
A: Rent payments are due on the 1st day of each month and are considered late on the 5th. If a tenant moves into a property during the middle of the month, the tenant will owe a full month of rent for the first month. Rent for the second month will be prorated.
Once your lease has been signed, you will receive an email invitation to establish your tenant portal and download our app.
You will have the following options to pay rent:
A: In the event of a maintenance emergency, please call us at 760-755-1700 ext 5. This line is monitored 24/7 to ensure that you have the response you need.
All non-emergency maintenance can be reported via your tenant portal.After determining that it is an owner responsibility request, we will send a service vendor to make the repair. The vendor will contact the resident and coordinate a date and time to perform the repair. If is determined that a tenant or guest of the tenant caused the damage, the charges will be the responsibility of the tenant.
A: Yes. All tenants are required to carry a liability policy of $100,000 on the property. Property owners generally carry a standard fire and liability policy, and have additional coverage with “landlord/rental” insurance, but they do not cover the contents or possessions of the resident. Therefore, it is very important for you to have additional and adequate insurance coverage for your contents.A renter’s insurance policy can cover your personal property, liability coverage and additional living expenses. This can include hotel bills due to a fire or damaged roof, or replacing your furniture damaged in a flood. Again, your landlord’s insurance will not cover your belongings.